Client services / 01 / Foundation
Shipping & returns
Foundation delivers worldwide. Each piece is made to order, with available services, charges and estimates shown before payment.
Production and dispatch
Our fulfilment partners produce approved pieces after an order is accepted. Production time varies by product and is separate from transit time. We will send an order confirmation followed by a dispatch email when tracking is available.
Worldwide delivery
Available destinations, delivery services, charges and estimated windows are presented at checkout. Delivery dates are estimates unless we expressly agree a guaranteed service. International orders may be subject to import duties, taxes and carrier handling charges levied by the destination country; unless checkout explicitly says otherwise, these are the recipient’s responsibility.
Changing or cancelling an order
Contact us immediately if an address is incorrect or you wish to cancel. Production can begin quickly, but this does not remove any cancellation right that the law gives you. UK consumers buying online normally have 14 days after receiving eligible goods to notify us of cancellation, followed by 14 days to return them.
Our 30-day returns promise
In addition to statutory rights, eligible items may be returned within 30 days of delivery if they are unworn, unused, unwashed and returned with their original tags and packaging. Contact us before sending anything back; the registered office is not our returns facility. Return delivery costs are normally the customer’s responsibility unless an item is faulty, damaged, incorrect or we agree otherwise.
After 30 days
We may offer store credit for an otherwise eligible item returned after 30 days, at our sole discretion. This additional goodwill policy does not limit legal rights relating to faulty, damaged, misdescribed or unfit goods.
Faulty or incorrect goods
Contact us with your order number and photographs where useful. Where goods are faulty, damaged, not as described or not fit for purpose, we will provide the remedy required by law, which may include repair, replacement or refund. Your statutory rights are not restricted by our 30-day policy.